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On a heat pump repair call here, the contractor starts with the reversing valve and the refrigerant circuit because those parts carry the load every time the system switches between heating and cooling modes. Homes in Tompkins County, NY run heat about nine months a year, from September through May. Capacity drops as outdoor temperatures fall, so the compressor works harder through the coldest stretches, and that cumulative strain shows up in the refrigerant lines and the valve seat before it appears anywhere else. A system that has been running near its limit through a long heating season does not fail all at once; it shows wear in specific places, and a contractor who knows where to look closes the job faster.

Ductwork laid down for one generation of equipment and then asked to carry another accumulates a repair history of its own. Half the homes in Tompkins County, New York were built in 1974 or earlier (2020-2024 ACS 5-year). A contractor who opens a heat pump here often has to account for what the surrounding duct system has been doing to it: restricted airflow, leakage points, and pressure imbalances that load the equipment in ways that do not show up until something breaks. The failed part is real, but so is the condition that wore it out.
The Parts of a Heat Pump a Contractor Checks First

The outdoor unit sits on a pad beside the house and holds the compressor and the condenser coil. The compressor is usually where a contractor starts: when it fails, the system stops moving heat entirely. The condenser coil sits around it, and a damaged or dirty coil shows up as poor performance even when the compressor is sound.
The air handler lives inside, most often in a closet, utility room, or attic, and it holds the evaporator coil and the blower. The expansion valve and the refrigerant lines connect the two units, and a leak or a blocked valve will show up as ice on the coil or weak airflow through the house.
The drawing shows a typical layout, and a licensed contractor determines which components are relevant to your specific system and home.
Get matched in Tompkins CountyTompkins County by the Numbers
113 severe weather events were recorded in Tompkins County, New York between 2015 and 2024.
NOAA National Centers for Environmental Information, Storm Events Database, bulk CSV export, events 2015-01-01 through 2024-12-31.Half the homes in Tompkins County, New York were built in 1974 or earlier (2020-2024 ACS 5-year).
U.S. Census Bureau, 2020-2024 American Community Survey 5-Year EstimatesTompkins County, New York holds 47,804 housing units (2020-2024 ACS 5-year).
U.S. Census Bureau, 2020-2024 American Community Survey 5-Year EstimatesOwners occupy 54.1% of the occupied homes in Tompkins County, New York (2020-2024 ACS 5-year).
U.S. Census Bureau, 2020-2024 American Community Survey 5-Year EstimatesSevere Weather Events in Tompkins County
Extreme weather puts heat pumps under real strain, and how hard equipment works over time shapes what kind of repair work it eventually needs. This chart shows the recorded severe weather load in {county} so you can see what local conditions look like for the equipment running in your home.
113 severe weather events, 2015–2024. Source: NOAA National Centers for Environmental Information, Storm Events Database.